Legal

SMS & Communications Policy

Effective Date: April 7, 2026 · Last Updated: September 10, 2026

TL;DR – SMS & Communications Summary

By providing your contact information, you agree that Interlock Roofing and its authorized dealers or partners may contact you by phone, SMS (text message), and email regarding your inquiry, appointments, or services.

Calls may be recorded, monitored, or transcribed for quality assurance, training, and marketing attribution purposes, and may use automated, prerecorded, artificial, or AI-generated voice technology where permitted by law.

SMS messages may include updates, reminders, and follow-ups related to your request. Message frequency may vary, and message and data rates may apply. We send marketing texts only between 8 a.m. and 9 p.m. your local time.

You can opt out of SMS messages at any time by replying STOP (or QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT, REVOKE) — or by any other reasonable means, including emailing policies@interlockgroup.com. Request help by replying HELP. Opt-outs are honoured within 10 business days and apply across all message types.

Your information may be shared with authorized dealers or service providers to fulfill your request; however, your SMS opt-in data and consent are never shared with or sold to third parties for their marketing. We do not send communications without consent where required by law.

1. Overview

This SMS & Communications Policy explains how Interlock Roofing Ltd., I.E.L. Manufacturing Ltd., and affiliated entities (“Interlock,” “we,” “our,” or “us”) communicate with you via phone, SMS (text messaging), and email.

By providing your contact information through our website or otherwise interacting with us, you agree to the terms of this policy.

2. Types of Communications

We may contact you using the following methods:

  • Phone calls
  • SMS/text messages
  • Email communications

These communications may relate to:

  • Your inquiry or quote request
  • Appointment scheduling and confirmations
  • Project updates and service-related communications
  • Customer support
  • Marketing or promotional offers (where permitted by law)

3. Consent to Communications

Every texasroofing.systems form asking for a phone number shows this unchecked box:

"By checking this box, I agree that Interlock Roofing of America may call and send text messages to the number I provided, including marketing messages, using an automatic telephone dialing system or an artificial, prerecorded, or AI-generated voice. I am not required to agree as a condition of buying anything. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. I have read the SMS & Communications Policy and Privacy Policy."

Checking the box is an electronic signature (15 U.S.C. § 7001), the "prior express written consent" the Telephone Consumer Protection Act requires before automated or artificial-voice marketing calls and texts, and permission to contact that number even if it is on the National Do Not Call Registry (47 CFR § 64.1200(f)(9)). We log each consent (time, form, wording, number, IP address) and keep it five years (16 CFR § 310.5).

Unchecked, we still answer your inquiry by the channels you chose. If Interlock Roofing of America refers you to an independent contractor, we name it at referral; it may contact you by live call, text, or email and obtains its own consent before any automated marketing.

Texas. Texas telemarketing law treats a text or graphic message to a mobile number as a "telephone call" and a marketing text as a "telephone solicitation" (Tex. Bus. & Com. Code §§ 302.001(7), 304.002, as amended by S.B. 140, effective 1 September 2025), so your consent matters in Texas as much as under federal law. The quote form has two separate, unticked boxes: one authorizes us to call and text you about your request, including by automated technology or an AI voice assistant; the other authorizes us to pass your request to one independent Interlock-certified contractor, which identifies itself when it contacts you, so that contractor can call or text you. Tick neither and we answer you only by email.

We keep a dated record of your consent (what you ticked, when, and the form version). Texts sent under that consent are consent-based messages, which the Texas Secretary of State and Attorney General have confirmed fall outside the registration requirement of ch. 302; every other Texas requirement still applies to them. Consent is not a condition of any purchase. Withdraw it at any time by replying STOP, by any other reasonable means, or by contacting policies@interlockgroup.com.

4. SMS Program Details

Message Frequency

Message frequency varies with your interaction with us. A quote request typically produces a handful of messages about your inquiry, appointment, and project. Recurring marketing texts are sent only to people who checked the consent box, and your opt-in confirmation text states the program name (Interlock Roofing of America Roofing Alerts), that frequency varies, that message and data rates may apply, and how to get help or stop.

We send marketing texts and calls only between 8:00 a.m. and 9:00 p.m. at your local time, as required by federal rules (47 CFR § 64.1200(c)(1); 16 CFR § 310.4(c)). Messages you specifically ask for, such as an appointment confirmation, may arrive outside those hours.

Message and Data Rates

Msg & data rates may apply. Your mobile carrier's standard messaging and data charges apply to texts you send and receive; we do not charge for texts. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You may revoke consent to calls and texts at any time, by any reasonable means (47 CFR § 64.1200(a)(10)). For example:

  • reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any text
  • tell the person or the automated assistant on any call
  • email policies@interlockgroup.com or call 1-866-733-5811

We do not designate any single channel as the only way to opt out. STOP replies are processed automatically, normally within minutes; every other request is honoured as soon as practicable and never later than 10 business days. When you opt out we send one confirmation text containing no marketing (47 CFR § 64.1200(a)(12)). If your request is unclear we may ask once which messages you want stopped; if you do not answer, we stop all of them. An opt-out received through any channel stops all marketing calls and texts from us, and an opt-out from one type of message stops our other calls and texts as well.

After opting out you may still receive a message you specifically request, such as an appointment confirmation, and messages the law requires us to send.

Help Instructions

Reply HELP to any text and you will receive a reply with our name, a phone number, an email address, and how to stop messages. You can also email policies@interlockgroup.com or call 1-866-733-5811. Asking for help does not change your opt-in status.

5. Call Recording and Monitoring

Phone calls to and from Interlock may be:

  • Recorded
  • Monitored
  • Transcribed

for purposes including:

  • Quality assurance
  • Training
  • Customer service improvement
  • Marketing and attribution analysis

By communicating with us via phone, you consent to such recording and monitoring where permitted by law.

Federal law permits a call to be recorded when one party to the call consents (18 U.S.C. § 2511(2)(d)); Interlock Roofing of America is that party for calls we make or receive. Some states require the consent of everyone on the call, so we announce at the start of every recorded call that it may be recorded, and you may ask us to stop recording.

Outside business hours some calls are answered by an automated voice assistant. It states at the start of the call that it is an automated assistant, takes your name, number, address, and message, creates a record in our customer system, and can arrange a callback. It does not quote prices, make sales decisions, or take payment; a person reviews every record it creates. It does not create a voiceprint or identify you by your voice. Details are in our AI & Automated Processing Disclosure.

Texas. Texas is a one-party-consent state: a party to a call may record it and one party's consent suffices (Tex. Penal Code § 16.02(c)(4); Tex. Civ. Prac. & Rem. Code § 123.001). We nevertheless open recorded calls with: "This call may be recorded and transcribed for quality and training. If you prefer not to be recorded, tell us and we will continue unrecorded." Calls answered outside business hours by our AI voice assistant open with: "Hi, this is Laura, an automated assistant for Interlock Roofing of America. This call is recorded. I can take your details and a person will call you back." Texas's AI statute (Tex. Bus. & Com. Code ch. 552, effective 1 January 2026) requires that disclosure only from governmental agencies and health-care providers (§ 552.051); we make it voluntarily. We do not create voiceprints from recordings (Tex. Bus. & Com. Code § 503.001).

6. Third-Party Communications

Your information may be shared with authorized dealers, contractors, or service providers.

As a result:

  • You may receive communications from third parties associated with your request
  • These communications are governed by the policies of those third parties

Interlock is not responsible for the communication practices of third-party contractors or partners.

7. Compliance with Applicable Laws

We comply with applicable communication and privacy laws, including:

  • The Telephone Consumer Protection Act (TCPA) (United States)
  • The CAN-SPAM Act (United States)
  • Canada’s Anti-Spam Legislation (CASL)

We obtain consent and provide opt-out mechanisms as required by law. Every commercial email we send identifies the sender, includes our mailing address, and contains a working unsubscribe link; we honour unsubscribe requests within 10 business days as required by CASL. You may also unsubscribe at any time by contacting policies@interlockgroup.com.

You may revoke your consent to calls and text messages at any time, by any reasonable means. We honour revocations as soon as practicable and no later than 10 business days, and a revocation received through one channel applies across all message types we send you.

We send marketing text messages only between 8:00 a.m. and 9:00 p.m. in your local time zone.

Text messaging originator opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Mailing address: Interlock Roofing of America, 9969 River Way, Delta, BC V4G 1M8, Canada

U.S. federal rules that govern our calls, texts, and emails, and what each requires of us:

  • Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC rules (47 CFR § 64.1200): prior express written consent before marketing calls or texts made with automated technology or an artificial, prerecorded, or AI-generated voice; revocation by any reasonable means; calling hours; caller identification.
  • FCC Declaratory Ruling FCC 24-17 (February 8, 2024): AI-generated voices are "artificial" voices under the TCPA.
  • FTC Telemarketing Sales Rule (16 CFR Part 310): National Do Not Call Registry, calling hours of 8:00 a.m. to 9:00 p.m. at your location, caller identification, five-year retention of consent records.
  • Truth in Caller ID Act (47 U.S.C. § 227(e)): accurate caller ID.
  • CAN-SPAM Act (15 U.S.C. § 7704; 16 CFR Part 316): see our Anti-Spam Policy.
  • E-SIGN Act (15 U.S.C. § 7001): a checked consent box is a valid electronic signature.
  • Federal Wiretap Act (18 U.S.C. § 2511(2)(d)): one-party consent baseline for call recording.

State law can be stricter; where it is, we follow it. Rules specific to Texas, where they exist, are listed below.

Texas. For Texas residents we also follow:

  • Tex. Bus. & Com. Code ch. 302 (Telephone Solicitation) — sellers making telephone solicitations register with the Secretary of State ($200 fee, $10,000 security) unless exempt. Our calls arrange an in-person estimate and never close a sale (the § 302.059(1) exemption); our texts go only to people who gave recorded consent. Since S.B. 140 (effective 1 September 2025) texts are covered, and a violation of ch. 302, 304 or 305 is also a deceptive trade practice (§§ 302.303, 304.2581, 305.054).
  • Ch. 304 (Texas No-Call List) — see Section 8.
  • § 301.051 — on any unsolicited call to a Texas residential number we identify the caller, Interlock Roofing of America and the purpose immediately, and call only 9 a.m.–9 p.m. Monday–Saturday and noon–9 p.m. Sunday, your local time.
  • § 305.001 — no sales calls to a mobile number you pay to receive without consent; § 305.053 lets you sue in Texas for federal TCPA violations ($500 per violation, $1,500 if knowing).
  • Tex. Util. Code § 55.129 — no automated dial announcing device for unsolicited calls; our AI assistant answers inbound only.
  • § 321.051 — no false email headers or subject lines.

8. Do Not Call Requests

You may ask us not to call you by telling the person or automated assistant on any call, emailing policies@interlockgroup.com, or calling 1-866-733-5811. We add your number to our internal do-not-call list within 10 business days and keep it there for at least five years (47 CFR § 64.1200(d)). Our written do-not-call policy is available on request.

Before making marketing calls or texts we check numbers against the National Do Not Call Registry using a copy no more than 31 days old. We do not make marketing calls or texts to a registered number unless you signed a consent that names us, bought from us within the past 18 months, or asked us about our products within the past 3 months (47 CFR § 64.1200(c)(2), (f)(5); 16 CFR § 310.4(b)(1)(iii)(B)). You can register your number at https://www.donotcall.gov.

A company-specific request and the national registry are separate: asking us to stop does not register you nationally, and national registration does not stop calls you asked us for.

Texas. Add your number to the Texas No-Call List free at https://www.texasnocall.com/ (Tex. Bus. & Com. Code § 304.054(b)). We obtain each quarterly list and make no telemarketing call or marketing text to a number that has been on it for more than 60 days (§ 304.052; 16 Tex. Admin. Code § 26.37) unless you have an established business relationship with us or asked us to contact you (§ 304.004). A quote request creates that relationship; end it by telling us to stop. A do-not-call request made directly to us is honoured immediately and permanently. Texas lets you sue a telemarketer that keeps calling after you are listed ($500 per knowing violation, § 304.257) and, since 1 September 2025, treats any violation as a deceptive trade practice (§ 304.2581). Calling hours for Texas numbers: 9 a.m.–9 p.m. Monday–Saturday, noon–9 p.m. Sunday (§ 301.051(b)(2)). Complaints: Public Utility Commission of Texas, https://www.puc.texas.gov/, or the Texas Attorney General, https://consumerprotection.texasattorneygeneral.gov/.

9. Data Usage

Information collected through communications may be used in accordance with our Privacy Policy, including for:

  • Customer service
  • Sales and marketing
  • Analytics and performance measurement

10. Security

We take reasonable measures to protect your information; however, no communication method is completely secure.

11. Changes to This Policy

We may update this policy at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this policy:

• Email: policies@texasroofing.systems
• Company: Interlock Roofing of America / I.E.L. Manufacturing Ltd.

Related Legal Policies

These policies work together to govern your use of our website, services, communications, and data practices.

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